1. DELIVERY NOTIFICATIONS
You will receive an email at the address you have specified when your order has been dispatched - this email contains the tracking number (if applicable). You can also choose to have a delivery confirmation sent to your mobile phone via text message.
2. DELIVERY TIMESCALES
The delivery timescale for orders placed before 1 pm, subject to passing the necessary checks - your order will be shipped the same day to be received within 2-3 days (excluding weekends and Bank Holidays).
Orders for pay for sessions do not require delivery.
Orders of multiple items will be dispatched to reduce your postage costs. Please email us or call our office for a Multi-Order postage price.
Prostars Football School do not currently open on bank and public holidays. Orders received on these days will be handled and dispatched the next working day with the delivery timescales as above.
2.1 INTERNATIONAL DELIVERIES
WE ONLY POST TO U.K. MAINLAND
3. POSTAGE METHOD
All orders are sent by Royal Mail 1st class post or national courier carrier and items sent via courier will require a signature on delivery.
4. DELIVERY TO BUSINESS ADDRESSES AND MULTIPLE OCCUPATION BUILDINGS
For safety reasons, Prostars Football School do NOT dispatch to alternate delivery addresses, including business addresses and places of work.
5. SIGNATURE UPON DELIVERY, MISSED DELIVERIES AND DENIAL OF RECEIPT
Some orders shipped by Prostars Football School require a signature upon delivery. Due to security reasons, parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office/delivery depot.
If for any reason, the item is returned to us (e.g. incorrect address specified, item not called for), then Prostars Football School will inform you immediately by email as soon as Prostars Football School receive the item. From this point forth, you will be given a choice whether you wish us to re dispatch the item or for you to cancel the order. If further to dispatch, it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. Please note that for items that were undelivered through fault of the consumer and a refund is requested, Prostars Football School reserve the right to deduct our outwardly shipping fees from the refund total.